Shipping

  • All orders are processed within 1 business day and dispatched within 1 additional business day.

  • Deliveries take 1 business day for the North Island and 2 business days for the South Island. Please allow additional 1-2 business days for rural areas deliveries.

  • For purchases including food products, delivery times may vary as they are made to order. The expected delivery time will be notified via email when the order is processed.

  • Please note that orders placed on Public Holidays will be processed the next business day.

  • All deliveries are tracked with non-signature. If you have special delivery instructions, please let us know at time of checkout. We do not send tracking details, however you can request it via email.

  • Shipping is charged on an order weight/volumetric basis. Even though a product may weigh very little, it's volumetric weight will cost more than it's real weight to send.

  • After checkout, you will receive a confirmation email with total costs and delivery time frame. We will also notify you at time of order dispatch. Please note that rural areas will incur an additional fee.

  • Since our shipping costs are variable, should there be any incorrect or additional charges we will contact you by email to arrange payment of the difference.

  • Should there be any questions or queries with regards to our shipping rates, feel free to contact us at store@orient-nz.com.

  • You are welcome to pick up your order from our Wellington store if preferred. In this case, please let us know at checkout.

  • Please note that we do not offer international shipping or deliveries to PO boxes.

  • For orders totalling over $150, Orient offers shipping free of charge. This cannot, however, be used in conjunction with any other special.