PLEASE NOTE: Orient is based in Wellington, New Zealand

Processing, dispatch & delivery

All orders are processed and dispatched within 2 business days. Once dispatched, standard delivery timeframes within New Zealand are:

• North Island: 2–4 working days
• South Island: 4–6 working days
• Rural deliveries: Please allow an additional 1–2 working days

These delivery estimates apply under normal circumstances. If lead times differ significantly, we will notify you as soon as possible after your order is placed.

Please provide a physical delivery address where someone will be available to sign for the parcel between 9am–5pm weekdays. We are unable to deliver to PO Boxes.

You'll receive a tracking link once your order is picked up by the courier.

For purchases including food products, delivery times may vary as these are made to order. The expected delivery time will be notified via email when the order is processed.

All deliveries are tracked with 'signature required'. If you have special delivery instructions, please let us know in the customer notes at time of checkout.

Please note that we do not offer international shipping.

Christmas Deliveries

* Please note during the end of November, December & January our processing time will be an additional business day. Couriers are also expecting delays with deliveries, due to such high volume of orders during this time.

Click and collect (Wellington only)

You are welcome to pick up your order from our Wellington store free of charge if preferred. In this case, select the 'customer pick up, no delivery' option at checkout. You will be notified via email once your order is ready to be picked up (usually within 1 business day); orders can be collected daily between 10.30am and 3pm. 

Damaged goods

If your parcel arrives damaged, it is important you sign DAMAGED with the courier, take photos before opening and inspect the contents. Please contact us with all the information within 5 days of receiving your order. If this process is followed we are able to credit you the full amount and follow up with the freight company. If this process is not followed then getting reimbursed is at the discretion of the freight company.